WALLACE CAMERON RETURNS AND REFUND POLICY
In this policy, ‘Seller’ shall mean Wallace Cameron & Co. Ltd and/or its successors, assignees, sub-contractors and agents. ‘Buyer’ shall mean any person or persons, firm or firms, company or companies, authority or authorities who shall order or buy the Goods and shall include his or their successors, executors and personal representatives. ‘Goods’ shall mean the equipment, goods and/or material sold by the Seller in terms of any individual Contract (including all replacements and renewals thereof and all accessories and additions thereto, whether added or made before or after the date of the relative order). ‘Contract’ shall mean any contract for the sale or supply of goods by the Seller to the Buyer.
Notice of Damaged Material
In the event that goods are damaged, the Buyer must notify the Seller of such damage within a reasonable period. The Seller will then arrange for the goods to be uplifted from the Buyer’s premises and returned to the Seller for investigation.
Upon completion of the investigation, replacement goods may be sent or alternatively a credit note may be raised for the value of damaged goods.
Notice of Wrong Delivery
In the event of a wrong product being delivered, the Buyer must notify the Seller within a reasonable period. The Seller will then make arrangements to replace the goods with the correct product. The Seller will then arrange to collect the incorrect goods, if appropriate, for return.
Notice of Short Delivery
In the event of a short delivery, the Buyer must notify the Seller within a reasonable period. The Seller will then make arrangements for replacement goods to be sent to the Buyer.
Notice of Discontinued Product
We have the right to discountinue any product or service at our discression.
We accept returns up to seven working days after the day on which the goods are received. Goods cannot be returned through our appointed courier service account without a returns number. This number will be provided by the Seller when authority is given to return goods. The Buyer must ensure that the returned goods clearly states the returns number provided by the Seller. For further information on returning goods please contact our customer services team on 01698 354 715.
When the Seller consents to the return of goods, the Buyer must ensure that the material has not been used. The Seller will not accept the return of any product with less than 75% of its shelf life remaining. We accept returns seven working days after receipt of goods.
When do I receive my refund?
If you decide to cancel, we will refund you within 30 days of the date that you cancel, or if later within 30 days of return of the goods to us as per our returns procedure, less any direct costs in recovering the goods which we are entitled to charge you.
There shall be no liability on the Seller for any defects which, in the opinion of the Seller, occurred as a result of:-
Misuse of goods or negligence on the part of any person other than the Seller.
Loss or theft of the goods or any part of them.
Damage from any causes other than by the Seller or Seller’s personnel.
Unauthorised modification, alteration or repair of the goods.